Most people buy Viselio for the replies. They stay for the rest of it.
Viselio answers your messages on nine channels. It also books appointments, runs a pipeline, sends campaigns that hold a conversation, builds multi-step automations from a plain-English description, and hands the chat to a human the second you want it. Here's the full list.
Every feature on this page is included on every plan. Tiers differ by who sets it up and whose brand is on the front — not by what you get.
Nine places your customers already message you.
One inbox behind all of them.
Website chat widget
A chat bubble on your own site. Capture the name and email before the conversation starts, or don't — your call.
Two ways in: a proper WhatsApp Business number, or pair the number you already use. You don't have to change your number.
SMS
Send and receive text. Picture messages come in too.
Instagram DMs
Business or Creator account. Includes watching and replying to comments on your posts.
Facebook Messenger
Page messages, plus comment monitoring and replies.
Telegram
Connect your existing account with a phone number and a login code. No bot to build.
LINE
Your official LINE account.
Viber
One token, connected.
Gmail, Outlook 365, or any IMAP mailbox. Replies go out from your own address — customers see you, not us.
Running something in-house? Anything else can be connected through our API. That one needs a developer, so we'll talk it through rather than sell it as a checkbox.
An assistant you shape, not a script you fill in.
Build as many agents as you need
Give each one a job, a set of rules, a tone and a personality. Tell it how to handle the objections you actually get. There's no cap on how many you create.
Hand off between agents mid-conversation
Your sales agent can pass the same thread to your support agent when the question changes. The customer never restarts.
Decide who picks up what
Routing rules send conversations to the right agent based on the channel they came from or the trigger that started them.
It answers from your knowledge, not from guesswork
Load your FAQs. It matches by meaning, not keywords, so a question asked sideways still gets the right answer — woven into the conversation rather than pasted in as a block.
It reads your live website while it's talking
Prices, stock, opening times, availability. It checks the real page mid-conversation. Change a price at 9am and the 9:05 enquiry gets the new one.
It can send more than words
Images, video, GIFs and PDFs from your media library, dropped in at the moment they help — the brochure, the before-and-after, the price list. (SMS is text only.)
It speaks your customer's language
Each agent has a primary language. System emails go out in the reader's own language, automatically.
It can tell people it's an AI — nicely
Turn on the transparency setting and one natural "you're chatting with an AI assistant" line is worked into the first reply. Legally required in the EU. It converts, because the conversation still reads human.
It works the hours you choose
Set the AI live only during your chosen hours, per day of the week.
It screens the junk before it costs you anything
Every new contact's first message goes through a spam filter. Phishing, scams and bot traffic are blocked before the AI engages — which also means they never touch your credit balance.
Some people always get a human
Exclude specific contacts from the AI entirely. Your biggest client, your partner, your mother.
A real shared inbox, with a human always one click away.
One inbox, all nine channels
Website chat, WhatsApp, SMS, Instagram, Messenger, Telegram, LINE, Viber and Email in one screen, with full history against every contact.
Take over any conversation, any time
A person steps in with one click and the AI steps back. Your customers are never trapped with a bot.
Playground — practise before you go live
A private test chat where you talk to your agent, watch how it handles a real question, and fix what you don't like. Nothing there is visible to a customer. Use it before launch and every time you change something.
Assign ownership
Conversations get an owner. Nobody double-replies, nothing sits unclaimed.
Invite your team, with the access you choose
Members, granular permissions, departments and auto-assignment.
Contacts that earn their keep
Tags, lists, custom fields, notes and a full lead profile on everyone. Import your existing list with a CSV wizard. Export the lot whenever you want.
The point isn't the chat. It's the calendar entry.
It books inside the conversation
The AI checks your real availability and confirms the slot without the customer leaving the chat. No "here's a link, go away and fill this in".
Two-way Google Calendar sync
Block time in Google, it disappears from Viselio. Book in Viselio, it lands in Google. No double bookings.
A public booking page
One shareable link, no account needed to use it. Put it in your Instagram bio, your email signature, your ads.
A sales pipeline that reflects how you actually sell
Deals move across a board on your stages, from first message to closed. You can see where everything is without asking anyone.
Tasks
The things a human still has to do, tracked in the same place as the conversation that created them.
Follow-ups that run themselves
Multi-cycle re-engagement of people who went quiet. Cold follow-ups are deliberately capped at two — enough to recover a real lead, not enough to make you look desperate.
A daily summary in your inbox
Every morning: what came in, what booked, what needed a human. Written by the AI, readable in thirty seconds.
Campaigns that answer back.
Broadcasts
Send to a list — one-off or ongoing. The difference from every other broadcast tool: an AI agent picks up the replies and keeps the conversation going, qualifies, and books.
WhatsApp templates
The Meta-approved message formats that let you legitimately open or reopen a WhatsApp thread.
Quiet hours
Sends respect your contact's local timezone. Your 9am is not their 2am.
Short links
Branded, one-tap links that drop someone straight into a WhatsApp conversation with you.
Comment-to-DM
Someone comments a keyword on your Instagram or Facebook post. They get a public reply and a DM. The difference from the tools you've seen: the DM isn't a fixed flow with three buttons. It's a real conversation that can answer their actual question, qualify them, and book them.
Zapier for your conversations. Built by describing it.
A proper multi-step workflow builder
One trigger, any number of steps, branching logic. The same shape as Zapier or n8n — except the triggers and actions are your contacts, conversations, bookings, tags and deals, not a generic app directory.
You describe it. It builds it
Type what you want in plain English — "when someone books a consultation, tag them as a client, move their deal to Booked, send the intake questions, and tell me in the morning summary" — and it generates the trigger and the steps. You review them, adjust, turn it on.
It's on every account
Nothing to enable. Nothing extra to pay.
What people actually build with it
- ✓Tag and route a lead by what they asked about
- ✓Move a deal forward the moment a booking is confirmed
- ✓Fire a webhook into your own system when a qualified lead appears
- ✓Start a follow-up sequence when a chat goes quiet for three days
- ✓Send the right PDF when someone mentions a specific service
It plugs into what you already run.
Click-to-WhatsApp ad attribution
A lead arrives from a Meta ad and Viselio tells you which ad, with the click ID attached. Report real conversions against real creative instead of guessing which one worked.
Facebook Lead Forms
A form fill becomes a live conversation in seconds, not a CSV you get round to on Thursday.
Google Calendar. GoHighLevel. Odoo
The tools you already run, connected.
Restaurant and booking platforms
Formitable, Zenchef, OpenTable, TheFork, Trafft.
Webhooks in and out, plus a full REST API
Push events anywhere. Pull anything.
Custom functions
Let the AI call your systems live during a chat — check an order status, look up stock, write a record into your CRM. It answers with real data, not a promise to check.
MCP servers, both directions
Point the AI at an MCP endpoint and every tool it exposes becomes something the AI can use. And our own official MCP server lets you run your Viselio account from Claude, ChatGPT or Cursor.
Funnels
Someone opts in, becomes a contact, and gets a message within seconds.
The answers your compliance person will ask for.
- ✓Signed DPA available.
- ✓Built for GDPR, not retrofitted to it.
- ✓Documented data hosting — we can tell you exactly where your data sits.
- ✓Automatic deletion of inactive contacts — stop holding data you no longer need.
- ✓Full data export, any time. It's yours.
- ✓Error log — one list of everything that failed, so nothing fails quietly.
- ✓System status page — public, honest, no guessing.
- ✓Acceptable-use guidance per channel — so you don't get a number banned by accident.
- ✓Emails from your own domain — transactional mail comes from you, not from us.
Run it as your own product.
White-label the whole thing
Your name, your logo, your colours, your domain. Your clients never see another company's name.
A sub-account per client
Separate data, separate branding, separate settings — all managed from one login.
Snapshots
This is the one that changes the economics. Build an agent once — its personality, its FAQs, its tools, its automations — package it as a snapshot, and install the whole thing on a new client in one click. Your tenth client takes minutes, not days.
Credit allocation and auto-recharge
Allocate credits to each client from your pool. Set auto-recharge so nobody ever goes dark mid-month.
Agency API
Provision and manage accounts programmatically.
White-label requires the White Label plan.
See it working on your own enquiries.
Tell us what your business does and what people ask you. We'll show you what your assistant would say — and get back to you within one business day.
Start on DIY — $26/mo