Billing

Manage or cancel your plan.

Everything is self-serve. Update your card, download invoices, change plan or cancel — without emailing anyone.

Straight answers

How do I cancel?: Open the billing portal above, sign in with the email you paid with, and cancel there. It takes about thirty seconds. You do not need to email us, and nobody will try to talk you out of it.
When does cancelling take effect?: At the end of the period you have already paid for. If you cancel on day 3 of a monthly plan, your assistant keeps running until day 30. You are not charged again after that.
What happens to my assistant?: It keeps working until your paid period ends, then the account is switched off. Your conversations and contacts stay on the account, so if you come back, everything is where you left it.
Can I change my mind?: Yes. Reverse the cancellation in the same portal before the period ends and nothing changes. If the account has already been switched off, email hello@viselio.ai and we will turn it back on.
Can I update my card or download invoices?: Both, in the same portal. Card details, billing address, past invoices and receipts all live there.
Do you give refunds?: Fees already charged are non-refundable as standard, but if something went genuinely wrong, email hello@viselio.ai and tell us what happened. We would rather sort it out than argue.

Still stuck? hello@viselio.ai — a real person reads it.